Shipping Policies

Adult Signature Requirement

One of the main criteria for the PACT Act is the Adult Signature Confirmation, which requires any adult 21 or older with an ID to receive and sign for the package at time of delivery.

** It may be beneficial to send your future orders to your workplace to ensure delivery! **

 

Free Shipping Over $99

We offer free shipping to all shippable states over $99 before any discounts and applicable taxes. Adult Signature Confirmation is required on all orders, this will incur a $5.00 fee for our free shipping option. 

 

Processing Time

All orders have a processing time between 24-72 hours. Transit days are counted in business days (Monday - Friday). We do not process orders on the weekends and major holidays. Any orders placed during these times will be processed on the next business day. All Orders are shipped with Adult Signature Confirmation. Shipping $9.99 for orders under $99.

 

Restricted Shipping: We are currently unable to ship Internationally and to military addresses containing APO, FPO or DPO.

Lost and Undelivered Packages

Lost and/or undelivered packages are not the responsibility of The Vapor Shoppe, and issues that arise from non-delivered packages must be resolved by the customer with the carrier in use. Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. The Vapor Shoppe is not responsible for any and all costs associated with erroneous and incorrect address submissions entered by the user.

 

Order Discrepancies: 

If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue. 

Sales Tax:

We are required to charge sales tax for select states. Tax rates will be calculated at Check Out and will be based on the ship to address information used for the order. In some cases, sales tax may be applied to shipping costs. These regulations are imposed by both state and local governments.