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    FAQ - Frequently Asked Questions 

    Have questions about The Vapor Shoppe before making a purchase? You came to the right spot! Check out some of our frequently asked questions below. If you have any further questions that were not addressed below, feel free to contact us and we'll get back to you as soon as possible. 



    •  Why should I shop at The Vapor Shoppe?

      The Vapor Shoppe is your one-stop shop for everything and anything vape and e-cigarette related. We carry thousands of products from some of the most trusted and most popular manufacturers and have an in-house team of vape experts with over 10 years of experience in the field. Our vape experts have been working with our manufacturing partners to curate and provide the most requested, popular, and demanded vape products including: mods, tanks, atomizers, replacement coils, e-liquid/e-juice, batteries, accessories, and much more! 

      When you shop with The Vapor Shoppe, rest assured, that you are purchasing 100% authentic and genuine vape products from the official manufacturer. As a growing online retailer, we have made it our promise to provide and deliver a 100% satisfactory rate by providing exceptional customer service (via phone, email, and live chat), quick shipping times, excellent products, and of course, great prices. 

    •  Are all of your products authentic?

      Yes. All of the products you see listed on The Vapor Shoppe are 100% authentic. We work with select vaping manufacturers to provide our customers with the highest quality products.

    •  How long does shipping take?

      We ship all of our products via USPS for the quickest and most affordable shipping rates/times. Your shipping time will depend on which shipping option you choose at the checkout. We ship orders placed before 2pm on a business day that same day, with orders placed afterwards the next business day. 

    •  What payment methods do you accept?

      We accept credit card payments with VISA, Mastercard, Discover, and American Express.

    •  What is your return policy?

      Due to the FDA's regulations, all sales are final. Therefore, we cannot process returns on any orders. If you were shipped the wrong item, please contact support at support@vaporshoppeusa.com

    •  Trouble with accessing pages or your cart?

      Try the following:

      • Close your web browser completely
      • Reload the page using the F5 key of hitting the refresh button on the browser
      • Try loading the page using a different web browser (Internet Explorer, Mozilla Firefox)
      • Our page is best viewed using Google Chrome
      • Clear cache, temporary internet files and cookies

    •  Where can I find promo/coupon codes?

      We often share promo or coupon codes via social media, our homepage, or within our email newsletter. We highly recommend following The Vapor Shoppe on social media and to subscribe to our email newsletter to stay updated on our brand, specials, new products, etc.

    •  Do I have to pay sales tax?

      Sales tax is applied to orders shipping to the state of Michigan.